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Returns Policy

Returns Information: 

Click here for a PDF returns form. 

Return Policy: IMPORTANT

If you wish to return an item, it must be in a condition that allows it to be re-sold. All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is in any condition that we deem renders the item un-sellable.

Unbranded Apparel hopes that you will be 100% satisfied with your order, and make every effort to give you the best products and service. However, occasionally things may not be to your liking and you'll need to return something.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of the date printed on the front of your invoice. We don’t refund the original postage.

You do not need to contact us for a Returns Number. Just fill out the returns form enclosed with your order and include it with the products you're returning.

When you return goods, we strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.

We always try to deal with returns as soon as they arrive. However, during really busy periods, please allow up to 28 days for your return or exchange to be processed. Note that refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer from finding out. Sorry.


Your Options for Returned Items

  • Exchange: make an immediate exchange for a different size or colour. As soon as we receive your item back with a filled out returns form we'll get your exchange item straight back out to you.
  • Refund: can't find anything you want to exchange for at the moment? No problem. Just mark on the returns form that you would like a refund and we'll do the rest within 14 days of receiving your item back.

 

Just send all returns to:


Returns Department 

Unbranded Apparel
Unit 1 
308 Melton Road 
Leicester 
LE4 7SL